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However, certain Personal Information is essential in order for us to provide you with our services for example, enabling you to play the games on the website and you might not be able to obtain certain services if you choose to withhold information we have requested that is required for those services.
We also collect information about the transactions you make, including details of payment cards used. We may collect Personal Information through surveys which we, or companies engaged by us for such purpose, undertake.
If you provide your name, address or any other Personal Information on the public area of our websites, we will process this Personal Information also.
We may also collect Personal Information from third party service providers, such as fraud prevention companies. In accordance with data protection laws, we will only process your Personal Information where we have a lawful basis for doing so.
In respect of your Personal Information, these bases are: The following are a list of the purposes for which we process your Personal Information, and the lawful basis on which we carry out such processing:.
We have implemented extensive technical and organisational measures to protect your data from loss, manipulation and unauthorised access.
We are monitored and reviewed by the regulatory authorities in the jurisdictions where we have gaming licences. Security measures include, but are not limited to, digital and physical perimeter protection, asset management, access control and operational security controls.
While we will use all reasonable endeavours to keep your Personal Information safe and secure at all times, you should note that security can never be guaranteed and we may not be liable to you unless your security is compromised due to our negligence.
We may engage the services of third party service providers and members of our Group to provide you with certain marketing services.
We take steps to ensure that arrangements with these parties protect your privacy by ensuring that these parties comply strictly with our instructions when they are processing your Personal Information.
As a user of our website, you can tell us whether or not you wish to be contacted for marketing purposes and, if so, how we can contact you.
We may use your Personal Information to offer you personalised experiences on our website. We may deliver from time to time personalised content by using cookies to understand your behaviour and online preferences.
You can choose to opt-in to receive marketing communications from us about the website via the following channels:.
You can opt-out from receiving marketing communications from us about the website at any time by following the instructions below:. When you choose to opt-out from email, SMS or phone marketing channels about the website, you will stop receiving marketing communications within 72 hours.
When you decide to opt-out from receiving post marketing about the website, please be aware it may take up to 28 days for your request to take effect.
You can choose to opt-in to receive marketing communications from us about the other great gaming websites owned by companies in our group https: To the extent any members of our group are engaged by us to process your Personal Information on our behalf, we will ensure that these sister companies comply strictly with our instructions regarding such processing.
We do not control the way these Social Media Sites operate and collect your information, and you should read their respective privacy policies to understand how they use your personal information.
If you are a Facebook user, we may periodically use the Facebook Ads services to provide you with personalised content about our gaming websites. When you are logged into your Facebook account, we may provide you with personalised content.
To provide this personalised content, Facebook may be sharing information with us that you have chosen to make available pursuant to your Facebook settings.
If you no longer want to receive personalised and targeted advertisements from us on Facebook, you can manage your advertising preferences and decide what you want or do not want to see by using the settings in your Facebook account.
You can read more details about how to manage your ad preferences on Facebook here. Each cookie is unique to your web browser.
It will contain some anonymous information, such as a unique identifier and the website name and some digits and numbers.
Cookies do lots of different jobs that improve your use of a website or application, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website.
Cookies make the interaction between you and the website faster and easier. We use a number of different cookies on this Website to help us to recognise you, track your activity and improve your use and experience of the Website.
In addition, we use a number of third party service providers, who also set cookies on this Website, in order to deliver the services that they are providing to us.
Such services include, but are not limited to, helping us to improve your use and experience of the Website by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns.
You can view the cookies used for such purposes on this Website and opt out of the collection and use of your information for such targeted advertising here: Some people find the idea of a website storing information on their computer or mobile or other device intrusive, particularly when this information is stored and used by a third party without them knowing.
Although this is generally quite harmless, you may not, for example, want to see advertising that has been targeted to your interests.
If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set but you need to be aware that you might lose some functions of that website.
Most online browsers automatically accept cookies. However, if you wish to restrict or block cookies you can modify your browser settings. Information on deleting or controlling cookies is available at www.
We will retain your Personal Information for the period necessary for us to provide you with our services and to comply with our legal and regulatory responsibilities.
Accordingly, your Personal Information will be retained for a minimum of five years following the closure of your account if applicable or the last contact with us from you.
Where it is no longer necessary for us to process your Personal Information, we will delete it sooner.
If you request that you should not be able to access our websites, mobile applications and services i. You can update your Personal Information at any time via your account.
We request that where your Personal Information changes you update your account as soon as possible. You also have a right to object to any profiling to the extent that it relates to direct marketing only.
If you are unsure about your rights or are concerned about how your Personal Information may be processed, you should contact your national data protection supervisory authority.
If you would like to exercise any of your rights then you can do so by contacting us as described below. Please be aware that while we will try to accommodate any request you make in respect of your rights, they are not necessarily absolute rights.
This means that we may have to refuse your request or may only be able to comply with it in part. Where you make a request in respect of your rights we will require proof of identification.
We may also ask that you clarify your request. We will aim to respond to any request within one month of verifying your identity.
If we receive repeated requests, or have reason to believe requests are being made unreasonably, we reserve the right not to respond.
If you have any questions regarding our use of your Personal Information, or you would like to exercise any of your rights, please contact our DPO at DumarcaDataprotection jpj.
Alternatively you can write a letter to: Dumarca Gaming Limited Attn: All games Live casino Tournaments Forgot password? You may be heading. Take aim at the.
Live chat FAQ Contact us. General info Our mobile apps. By accessing and using the Website, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all gaming with us via any device, including downloadable applications on a mobile device.
It is important that you review these Terms and Conditions carefully. If you do not agree to be bound by these Terms and Conditions, please do not use the Website.
Dumarca will notify you of any significant updates to these Terms and Conditions before they come into effect, and the next time you log in to your account you will be required to accept the revised Terms and Conditions to continue playing on the Website.
If you do not agree to be bound by the updated Terms and Conditions, you should close your account and withdraw any available balance. We may make minor changes to these Terms and Conditions from time to time, and you are advised to review these Terms and Conditions, together with the specific Rules for each game you choose to play, regularly in order to remain up to date with any changes.
You can easily identify whether these Terms and Conditions have changed by referring to the [version number and] date of the current Terms and Conditions stated at the top of this page.
Account opening and verification checks 2. You must be of legal age 18 years of age or older if required in the jurisdiction where you live to open and make use of an account with us.
You must also be of mental capacity to take responsibility for your own actions and to enter into an enforceable contract with us.
If we have reasonable grounds to believe that any account is being operated by anyone under the age of 18, the account will immediately be closed and all funds deposited will be returned to the minor less any winnings already paid out.
The availability of the Website in any particular jurisdiction does not constitute an offer or invitation by Dumarca to use the services offered by the Website.
You must not mask, disguise, anonymise or hide your IP i. S are not allowed to open an account. We do not permit accounts to be opened by, or used from, Users based in certain jurisdictions including the U.
The list of jurisdictions is determined by the legality of online gambling in the relevant countries and may be changed by us from time to time.
In addition, certain of our games may only be accessed and played in certain jurisdictions. It is your sole responsibility to ensure that the information you provide is true, complete and correct, and is kept up-to-date.
Neteller that corresponds to the payment method. We may request that you provide any of these documents certified to attest their credibility.
We may also use additional verification tools available to us in order to verify the authenticity of any documents you provide. Furthermore, if we have reasonable grounds to believe that any documents provided by you are not genuine or are inaccurate, we reserve the right to refuse such documents.
Dumarca reserves the right to restrict any account until the relevant verification checks have been carried out to our reasonable satisfaction and to the standard required of us under applicable laws and regulations.
Dumarca further reserves the right to close your account and return any remaining balance if verification checks have not been carried out to our reasonable satisfaction within 30 calendar days from our first request for documents.
Once we have verified your identity, the withdrawal will be actioned. If your account has been restricted for not providing age verification information only, you may withdraw any remaining funds excluding any winnings on your account without providing such verification and your account will be closed.
Use of your account 3. Users holding two or more accounts for any reason should inform us without delay. If we identify any User with more than one account, we will close any duplicate account s and return any withdrawable funds.
If we have grounds to believe that one or more account s have been opened with the intention to mislead or defraud Dumarca, we may cancel any pending transaction s related to such conduct and close any or all of the account s.
You must choose one currency as the default currency of your account. Any payments received by Dumarca in a currency other than the one chosen by you will be converted into the currency chosen at the then prevailing exchange rate.
Please note that any exchange rate costs will be borne by you. We will not be held liable for unauthorised access to your account if you do not safeguard this information.
We are entitled to assume that all play on your account is from you. Should you notice any mistakes, you should immediately notify Dumarca so that it can be reviewed and rectified as necessary.
Dumarca will have no obligation to return fees deducted in this way as they are no longer considered to be customer funds once they have been deducted.
Fees on inactive accounts can bring your account balance to zero. The company shall also reserve the right to use the dormancy fees to fund responsible gaming endeavours.
Administrative fees shall only be refundable upon proof of a health impediment during such inactive period.
In the event that we identify, or have reasonable grounds to believe, that a payment method does not belong to you, we reserve the right to close your account and void any winnings arising from the relevant deposit s.
In the case of deposits via credit and debit cards, you may be requested, in our reasonable discretion, to submit a copy of the front and back of the relevant credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
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